Help¶
Start with the symptom. If you need to write in, export a support log first.
Troubleshooting¶
Install and launch failures, sign-in errors, macOS and Windows warnings, updates, OptiFine, access keys, offline mode.
Support log and crash reports¶
How to export a redacted support log, what it contains, and how the crash report dialog works.
Reset and uninstall¶
Resetting one instance, resetting launcher settings, and removing Xol completely on each operating system.
Contact¶
Write to contact@xol.dev. Include your operating system, the Xol version (Settings ▸ Support ▸ About) and, if the game was involved, a support log. Security reports are welcome at the same address and are answered first.
Never send your access key, a password or a token. Nobody from Xol will ask for them.